Before Voice over IP (VoIP), life was pretty black and white. You had your office jockeys and your road warriors. Office jockeys operated PCs, desk phones and faxes. Their jobs started and ended when they entered and left the premises. You could get them on their cell after hours, but it wasn’t really done. Road […]
Rob Lith
ICT industry heavyweight and internet specialist Rob Lith has been involved in the industry for the last 20 years. Coming from a strong sales background and with a lifelong interest in technology, Rob has an in-depth knowledge of internet markets, technology and products. He sees VoIP, location-based services and presence as the ”next wave“ of technological advancement. Rob started out in the retail sales business in London in 1978. Returning to South Africa to join Compustat in 1989, soon moving up to Durban to head up its KZN branch. He found a like mind in Steve Davies, who became his long-term collaborator. Rob extended his knowledge of the SA technology and internet business at internet Africa (which became UUNET, then WorldCom, then Verizon) before striking out on his own in 2003 to co-found Connection Telecom.
Posted inGeneral
Telephone management systems: A policing, cost-cutter or business enabler?
Telephone management systems (TMSs) have been largely under-utilised by many companies. These applications are often procured, sometimes at considerable cost, with only one objective in mind — to identify and cut unnecessary costs, while ignoring the invaluable business intelligence they can deliver. TMS systems as cost cutters TMS systems are most often used to identify […]
Posted inGeneral
Prevent lock-in, obsolescence and over-charging with standards-based VoIP
Many companies today stipulate a need for “investment protection” in their telephony systems. In other words, they want the assurance that their phone system won’t require a full “forklift migration” at upgrade time due to “closed” standards, and that it won’t spring so many hidden cost surprises that, in the end, they’re left with a […]
Posted inGeneral
How secure is your cloud PBX?
Doing business today, they say, is a bit like going to war. Would you fight alongside a soldier whose actions put you at risk? Would you let him reload your rifle, and can you trust him to have your back? You’d think twice. Then you probably agree that accepting an unprotected Internet Protocol (IP) connection […]
Posted inGeneral
10 things to look out for in a cloud PBX provider
Since the unbanning of VoIP in 2004 (viva la revolución!), it has grown from geeky pursuit to mainstream sensation; dodgy calls to carrier-class service. Recently, cheap, copious bandwidth further boosted VoIP, including cloud PBX offerings. But not all VoIP providers are equal, and sometimes the telecommunications link to the local ADSL exchange requires an experienced […]